Return & Refund Policy

At NiftyCart, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your item, provided the product:

  • Is unused and in its original condition

  • Has all original tags, packaging, and accessories

  • Is not a non-returnable item (e.g. hygiene-related products)

To start a return, contact us at:
📧 zenonlinehan10@gmail.com
Include your order number and reason for return.

2. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • We recommend using a trackable shipping service.
    NiftyCart is not responsible for lost return shipments.

3. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
We’ll arrange a free replacement or a full refund, depending on your preference.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • If you haven’t received your refund, first check with your bank or card provider.

5. Exchanges

We do not offer direct exchanges. To receive a different item, please return the original product and place a new order.

6. Non-Returnable Items

Certain products are non-returnable for hygiene or safety reasons, including:

  • Opened personal care items

  • Used kitchen accessories (if not defective)

  • Customized or final sale items

7. Contact Us

If you have any questions about your return or refund, reach out to us at:
📧 zenonlinehan10@gmail.com